Healthway Medical

About Healthway Medical

Reponsibilities:

  • Setting and meeting performance targets for speed, efficiency, sales and quality;
  • Planning and managing changes
  • Managting the daily running of the call center;
  • Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
  • Maintaining up-to-date knowledge of industry developmens and involvement in networks;
  • Monitoring random calls to improve quality, minimise errors and track operative performance;
  • Reviewing the performance of staff, identifying training needs and planning training sessions;
  • Recording statistics, user rates and the performance levels of the center and prepering reports
  • Handing the most complex customer complaints or enquiries;
  • Organising staffing, including shift patterns and the number of staff required to meet demand;
  • Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
  • Forecasing and analysing data aganist budget figures on a weekly and/or monthly basis;
  • Developing, implementing and reviewing core responsibilities and tasks'
  • Analysing performance statistics and making decistons on the basis of these statistics'
  • Improving performance by raising efficiency and sourcing new equipment to enable this,e.g. new dialing products

Additional Information

  • Contact person: sammi
  • Phone number: 0571-88165697
  • Current location: Other
  • Address: hangzhou
  • Email: 331111111@qq.com

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