About Xper Management |
Key Account Manager (Location: Shanghai, China; Native French Speaker)
Position Summary : The incumbent is responsible for ensuring the quality of the services provided to key customers, referred to as “Key Accounts”.He/she has to oversee and grow the accounts, ensure that business targets are met and maintain good relationship with customers
Main responsibilities and authorities:
1. Manage the relationship with Key Accounts by providing responsive and effective service
2. Manage a team of Key Account coordinators
3. Ensure and monitor compliance of company offices with the quality processes of the Key Accounts: SOPs, technical requirements, standard reports, pricing, etc…)
4. Ensure on-time delivery of quality reports that meet the requirements and contractual terms agreed upon with the Key Accounts
5. Handle complaint management: complaint analysis, solution proposal, solution implementation
6. Maintain frequent communication with the Key Account Manager of each Key Account in France
7. Provide training for the concerned company offices on the standard operating procedures applicable to each Key Account
8. Analyze Key Accounts related decision structures, develops business strategies and concepts based on customer specified targets
9. Control data upload for some Key Accounts that are using database IT systems
10. Conduct and report to management analysis on channels performance and business development potential: revenue growth, quality process fulfillment
11. Grow the revenue with the Key Accounts in two ways: by ensuring that the key Accounts’ requirements are fulfilled and by identifying with them new products/services for company
12. Cooperate with engineers to develop test programs with laboratory when customers need new test development
13. Plan demand and coordinate delivery of the services based on company’s internal testing capabilities
14. Conduct market surveillance of both the services and the prices of company’s competitors
15. Measure customer satisfaction level and report to relevant Managers
The Ideal candidates must have the following characteristics:
1. Technical / Business Bachelor Degree or above
2. Minimum 4 years related working experience
3. Excellent communication and interpersonal skills to build internal/external partnership at different levels and demonstrate corporate professionalism
4. Native French speaker. Fluent in written and spoken English. German would be a strong plus
5. Customer oriented and able to handle various tasks and projects simultaneously
