Client Relationship Representative

Additional Information

  • Post Title: Client Relationship Representative
  • category: Customer Serv. & Call Centre
  • subcategory: Customer Service Reps jobs
  • No. of Vacancies: 10
  • Location: Beijing
  • Posting duration: 2019/6/1 ~ 2020/9/1
  • Level of Spoken Chinese: Fluent
  • Nationality: all
  • Education: bachelor
  • Work Experience: One Year
  • Gender: F/M
  • Age:
  • Work Status: Fulltime
  • Salary: negotiate
  • Position responsibilities and other requirements:
Job description
Employees in this role are responsible for the total customer relationship with one strategic or several important clients. They plan and executes an effective relationship strategy and maintain effective long-term business relationships at the senior level with key decision makers and influencers. They identify and prioritize opportunities, focusing on e-business; develop solutions strategies; and engage in consultative solution selling, involving business partners and influencers as appropriate. Employees in this role serve as the integrator of IBM before the client. They plan and facilitate and/or conduct complex negotiations reaching lasting agreements and commitments. Employees in this role are responsible for developing an effective account plan. They are responsible for revenue, wallet share, and customer satisfaction on assigned accounts.

Job requirement:
- Fluent in English for MNC( Multi National Company ) accounts coverage.
- Will be in charge of part of IBM General Business accounts including Urban Banks, Insurance, Securities, Manufacturing, Media, Web 2.0 Company, Tobacco, Coal, Logistics, Retails, Distributions, Utilities, Port, Transportation, and any other accounts excluded from IBM Sectors.
- Knowledge in IBM product;
- Rich experience in handling customers and business partners;
- Excellent Communication and Presentation skills;
- Competency of driving to win;
- Self-motivate, positive thinking, Ownership, Passion to business.
- Bachelor or above degree, preferably majored in computer science or equivalence;
- More than 2 years working experience, IT background recommended.

Required
Bachelor's Degree
English: Fluent

Additional information
Job requirement:
- Fluent in English for MNC( Multi National Company ) accounts coverage.
- Will be in charge of part of IBM General Business accounts including Urban Banks, Insurance, Securities, Manufacturing, Media, Web 2.0 Company, Tobacco, Coal, Logistics, Retails, Distributions, Utilities, Port, Transportation, and any other accounts excluded from IBM Sectors.
- Knowledge in IBM product;
- Rich experience in handling customers and business partners;
- Excellent Communication and Presentation skills;

  

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