| Job Description:
Location: HongQiao Development Zone, Shanghai, China. Experience: Minimum 3 years of aviation industry, or travel agency B2B and B2C experiences Understanding of GDS desired, but not required Well understand e-Commerce, online booking, ticketing, payment and the process, procedures and standardizing communications for airline inflight operations Recognized technical expert and has in-depth knowledge of multiple technologies Systematic thinking and problem solving Qualification: Has excellent communication skills in English, both written and verbal; Works well in a team environment; Participates in group design and brainstorming sessions; Strong problem solving and analytical skills; Primary Responsibilities: Proactively advises the customer's IT Management (i.e. "trusted advisor") through service analysis. Monitors service level performance and addresses customer satisfaction gaps and issues in service delivery Manages customer escalations regarding services to ensure customer satisfaction Responds to customer requirements with the integration of appropriate resources Manages the production scheduling function on behalf of the customer to ensure production service efficiency. Communicates up to date knowledge of customer's business environment and communicates business critical functions to operations staff. Prepares for account reviews, and supports Client Manager by leading discussions related to operational activities. Analyzes availability performance and proposes service improvements. Manages service demand and propose service improvements. Ensures customer change requests are accomplished Education: Bachelor Degree Contact: Email with your resume to Judy.Xu@sabre.com |
