Senior Technical Account Manager

Additional Information

  • Post Title: Senior Technical Account Manager
  • category: Accounting
  • subcategory: Management Accountant jobs
  • No. of Vacancies: 1
  • Location: Nanjing
  • Posting duration: 2009-5-4 ~ 2009-7-4
  • Level of Spoken Chinese: Fluent
  • Nationality: all
  • Education: associate
  • Work Experience: One Year
  • Gender: F/M
  • Age:
  • Work Status: Fulltime
  • Salary: negotiate
  • Position responsibilities and other requirements:
Job Description:
Job Description:
1、Responsible for providing direct technical support to customers who are diagnosing, troubleshooting, repairing and debugging complex computer systems, software and/or networks. 
2、Respond to situations where the customer’s first-line of support has failed to isolate or fix problems in malfunctioning software. 
3、Escalate design, reliability and maintenance problems or bugs to core/develop engineering. 
4、Be involved in customer installation and training
5、Provide support to customer/users where the product is highly technical or sophisticated in nature
6、Provide workshops and consulting to existing PSP customers

Requirements:
1、A minimum of 3 years of working experience in a service function with enterprise customer contact (Telephone, Mail and direct) of IT company
2、Good knowledge of system administration, network administration or consulting environment, support of High-tech and high-level Software/Hardware 
3、Good knowledge of security software and internet / WWW domain
4、Good knowledge of network, computer systems and State of the art - operating systems skills in enterprise environment
5、Good written and spoken English 
6、Able to effectively deal with customers by telephone and mail
7、Fast learner and team player style
8、Willing to travel 

  

Other Jobs

Job searchAdvanced